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Knowledgebase Categories |
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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | How can I buy Notation software products? |  |
| You can purchase Notation software products (Notation Musician and Notation Composer) at our web site page: www.notation.com/Buy.php. That page will refer you to Plimus, which is a reputable online orde |
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| How can I buy directly with PayPal? |  |
| To purchase any Notation Software product directly you can use your Paypal account to transfer money to
sales@notation.com
For faster download of your software, please notify us at support@notation.com that you intend to make a direct Paypal purchas |
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| Are Notation products sold in stores? | |
| Starting on March 25, 2007, Notation Software has started newly expanding the offering of its music software products through stores. The following stores are authorized to sell Notation Software products
Hong Kong, China, Taiwan, and Macau
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| How are Notation software products delivered? | |
| There are two options for delivery of Notation software: (1) via Internet file download, and (2) via postal mailing of Notation Musician or Notation Composer on a CD-ROM.
If you purchase the download version of a Notation product, then upon receipt o |
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| Can I purchase a Notation product as a gift for someone else? | |
| Yes. Notation Musician or Notation Composer makes an excellent gift idea for a friend or relative of yours who enjoys music, and reads or wants to learn to read music notation.
To order a copy of a Notation product for someone else, please visit this |
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| Can the trial version of a Notation product be unlocked into a full version? | |
| No. The trial version of Notation Musician or Notation Composer does not employ a lock/unlock scheme. When you purchase the full version of any Notation product, you will receive an entirely new copy. |
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| Why does the trial version quit before the 30-day trial period is over? | |
| The most likely reason for this is that your computer's system date/time was changed after you most recently installed the trial version of Notation Musician or Composer. Also, if you have installed one of these trial programs in the past, the program |
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| Why have I not received an order confirmation yet? | |
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If you ordered Notation more than 30 minutes ago, and have not yet received an order confirmation, there are a couple of reasons you might not have received it.
The most common reason is that your order requires a manual review for a credit card frau |
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| How can I upgrade to a newer version of Notation products? | |
| Please visit our website page www.notation.com/Upgrade.htm for product upgrades. For product updates (newer versions of the same product, barring major new releases), please see http://www.notation.c |
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| How can I redownload my purchased copy of Notation Musician or Notation Composer software? | |
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You may need to redownload your purchased copy of Notation software if, for example, your computer had a hard drive crash and you need to reinstall Notation Musician or Composer.
You can re-download your purchased copy of Notation software by followi |
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| Can I install my purchased copy of Notation software on more than one computer? | |
| The Notation software license permits you to install Notation on multiple computers within your household, for use by yourself as well as other members of your household.
The Notation software license does not permit someone residing in another househo |
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| The setup program fails with error number -114 for file note32.dll. What should I do? | |
| The anti-virus scanner F-Stopw, included with F-Prot, has been reported to cause this setup program failure. The problem can be worked around by temporarily turning off this virus scanner before installing any Notation product. |
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| Does Notation have a monthly subscription? How do I cancel it? | |
| Notation does not have a monthly subscription. Another company, named the Notation Machine at www.notationmachine.com, offers a monthly subscription to a service that recommends other music software products including Notation products. Your subscription |
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| Does Notation Software support and sell the Piano Discovery System software? | |
| Notation Software licensed music notation technology to Jump Music Systems for use in its Piano Discovery System. The Piano Discovery System product was terminated in 2001
when Jump Music Systems went bankrupt. No other company is marketing the Piano Dis |
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| Does Notation Software offer notation scanning software? | |
| Notation Software does not offer notation scanning software.
In general, music scanning software cannot promise a high degree of accuracy. One can spend a lot of time correcting the scanning errors. Many people find that it is easier to enter notes b |
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| What is the pricing policy for future upgrades of Notation products? | |
| Please visit our website page at http://www.notation.com/Upgrade.htm for Product Upgrade information.
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| Notation Composer 2.0 Information | |
| Please visit our webpage at www.notation.com/NotationComposer.htm for information about Notation Composer. |
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| Notation Musician 2.0 Information | |
| Please visit our website page www.notation.com/NotationMusician.htm for information about Notation Musician.
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| Upgrading to Musician 2.0 or Composer 2.0 | |
| Please visit our website page at www.notation.com/Upgrade.htm for Product Upgrade information, as well as free updates for minor version changes.
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| How can I get a printed manual? | |
| Printable Acrobat PDF versions of the Notation Musician and Notation Composer Users Guides (documentation) are available for download or for purchase of a bound paper copy. Please visit www.notation.com/Documentation.php for details about our documentati |
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| The setup program does not work without warning, why? | |
| If the Notation setup program starts, but does not successfully complete, and offers no error messages, this might be due to a conflict with anti-virus software installed on your system.
In this case, temporarily turn off the anti-virus software when y |
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| Upgrading with screen shot | |
| Hello,
Thank you for your interest in upgrading from MidiNotate 4.0 to Notation Musician 2.1. To do so, please visit this web page: http://notation.com/UpgradeOrder.php
Then follow the instructions on the page, filling out your specific details as |
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