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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | I do not hear sound - what should I do? | |
 | First, use the Quick MIDI Device Setup command in the Setup menu, if you have not already. If that does not help you to quickly produce sound, then explore the following tips below.
One simple solution you can try is to turn on your MIDI device AFTER t |
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 | Why isn't the blue playback cursor in synchronization with the sound? | |
 | Notation products play sound through one or more MIDI devices you select. Some MIDI devices, called software synthesizers, produce the sound based on a simulation of instruction sounds that requires some amount of computer processing. Such MIDI software s |
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 | MidiNotate fails to run with message 'UNDO.DLL file is linked to missing export MFC42.DLL:6571' or 'ordinal 6571 could not be located in the dynamic link library MFC42.DLL'. | |
 | (Please note that this Knowledgebase question applies to the now obsolete MidiNotate, not to newer Notation products.)
The MidiNotate setup program installs a Microsoft file named MFC42.DLL in the \\windows\\system or \\winntsimilarly install MFC42.DLL |
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 | Large blocks of black are displayed instead of music notation symbols. How can I fix this? | |
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If a Notation product displays large large blocks of black instead of
music notation symbols, then the explanation is very likely
one of the following, for which each has a
solution to the problem:
For Vista operating system:
1. If |
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 | Large 'G' letters displayed in the score below chord names. How do I fix this? | |
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Choose the Font Size and Spacing command in the Score menu.
Choose the Font Setup command in the Font Size and Spacing dialog box.
Set the point size for Music Symbols and Chord Name |
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 | Notation Musician (Composer) fails to open a MIDI file and reports: Mthd chunk ID (error 908). What should I do? | |
 | If Notation fails to open a MIDI file and reports "Mthd chuck ID (error 908)", this means that the MIDI file is incorrectly formatted. This might happen because the MIDI file was corrupted when it was downloaded from the Internet. But usually it means tha |
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 | Why are the notes for the right and left hands of a piano part combined into one staff, and how can the notes be separated into right- and left-hand staves? | |
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More than half of the MIDI files in the world use only a single track for the piano or keyboard. If you find the notes for a piano or keyboard part combined into a single staff, you can separate them into right- and left-hand staves using the Split Hand |
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 | Why do I hear a track playing strange pitches? | |
 | The most likely reason is that this track is supposed to be playing various drum sounds, but instead a pitched instrument (such as a piano) is attempting to play the sounds. If you have a General MIDI (GM) soundcard, then the drum track must be assigned t |
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 | I hear unwanted high pitched notes on my Audigy soundcard. How can I fix this? | |
 | Some Notation users have reported that they hear high pitched notes on their Creative Labs Audigy soundcard at approximately 3 or 4 second intervals.
The known cure for this problem is to go to Creative Labs and obtain an up-to-date soundcard driver |
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 | MMSYSTEM003 error message at start-up | |
 | Please note that this FAQ is only for users of the original MidiNotate product. This error message has been removed in the current line of Notation products.
If you get an error message at start-up that includes "MMSYSTEM003" in the message text, y |
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 | Why are barlines misplaced and rhythms incorrect? | |
 | Notation products do an excellent job interpreting the rhythms of notes in MIDI files, even if the notes are not "quantizied". As long as the author of the MIDI file recorded notes on his MIDI keyboard (or other device) in synchronization with a MIDI met |
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 | Why doesn't 'Download MIDI Files From the Internet' work? | |
 | In Notation's File menu, there is a command named "Download MIDI Files From the Internet". This command should temporarily change Notation's window into an Internet browsing window. This Internet browsing window is actually Microsoft's Internet Explorer |
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 | Setup error -5011 : 0x80040707 | |
 | Please note that this FAQ is for the now obsolete product MidiNotate 4.0.9. This FAQ does not apply to newer Notation products.
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You might get the following error message at the completion of running the MidiNotate set |
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 | Why is an internal error reported so often? | |
 | Please note that this FAQ only applies to certain versions of MidiNotate Musician and Composer. It does not apply to newer Notation products.
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Normally, you will want to turn off the "Enable Automated Error Reports |
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 | Built-in browser cannot access the Internet. Why? | |
 | If Notation's built-in browser cannot access the Internet, but you can access the Internet via your normal browser (such as Internet Explorer or FireFox), then the reason might be that you have a firewall installed that is preventing your Notation product |
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 | Notation will not open a MIDI file as sheet music. How do I associate MIDI files? | |
 | There are three ways you can open a MIDI file in Notation. If one of the ways does not work, here are some tips you can follow to fix the problem. Or, if you still cannot open a MIDI file in one of the ways, you can open it another way as a fairly conve |
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 | MidiNotate browser shows the error "The page cannot be displayed". What do I do? | |
 | If you use the File menu's Browse Internet for MIDI Files command, or the front panel's Search Internet for MIDI Files option, MidiNotate's internal Internet browser might report:
"The page cannot be displayed"
and it will display the follow web |
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 | Why doesn't the Notation browser work when my usual browser does? | |
 | Sometimes anti-spyware, or firewall software, will block Notation's built-in browser from successfully accessing the Internet.
If you have any anti-spyware or firewal software installed, you will need to "train" it to accept Notation's outgoing request |
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 | Warning: 7274 help creating directory | |
 | If you are using Windows Vista, the first time you run Notation Composer, Musician, or Player, it may show this warning:
(Warning: 7274) Notation Composer needs the following folder but was not
able to create it:
c:\Users\username\AppD |
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 | Why doesn't the automatic update work for my program? | |
 | If you have a fully installed version 2.1 or 2.1.1, then you will be able to update to 2.1.x. (Also, if you had fully installed 2.1 and updated to 2.1.1, then you will be able to update from 2.1.1 to 2.1.x.)
If you updated to version 2.1 using a patch |
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 | Why does Composer have a problem opening the Templates in Vista? | |
 | There is sometimes a problem with Vista if a user doesn't have the right "permissions" settings for a folder. You will need to be sure that your user name on your machine has "full control" settings for the folder C:\Users\Public\Documents\Notation\Templ |
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 | Why can't I record into Composer? | |
 | There are a few different reasons that your keyboard may not be properly recognized as a MIDI recording device:
1. You may not be able to record into Composer if the MIDI connection is not set up properly. You can use Help/User's Guide, and then the |
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 | Current versions of Notation run on Windows 7, but not MidiNotate 4.0 | |
 | Current versions 2.0 and above of Notation Composer and Musician run well on Windows 7. We have received no reports of problems with version 1.0 through 1.0.9 running on Windows 7. However, we have had a few reports of problems with our very old MidiN |
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