Music Notation Software for Everyday MusiciansNotation SoftwareSince 1994

20 May 2013 
Support Center » Knowledgebase » Why haven't I received my download link?
 Why haven't I received my download link?
Solution Some email services have tightened their regulations on sending links via email.  When you make a purchase from Notation Software, you should receive (1) a receipt email from Plimus (2) a "preliminary" email from Notation Software that does not contain any links and (3) an email that contains your download link as well as other helpful information and links.

If you have not received your emails from Notation Software, please take note of the following:

First, please check the Spam or Junk mail folder.  If you use a program such as Outlook or Eudora and you don't find the email in your Junk/Spam folder there, then you should check online email account.  This means using your web browser to access your email via the web, so that you can see what your ISP may have predetermined was spam and put into any folders on their server.

IF YOU USE GMAIL

To find the Spam folder:
In the left column of your Gmail page, under Mail click the tab for "6 more" or "more.
Under "more" you will see your Spam folder.

When you find the email from sales@notation.com in your Spam folder, then set the checkbox for it, and choose the option "Not Spam."  That will move the email to your Inbox.

We also recommend that you instruct Gmail to accept future emails sent from sales@notation.com and support@notation.com by doing the following:

1.  At the top right of the Gmail page click "Settings"
2.  Under Settings click the Filters tab.
3.  Under the Filters dropdown area, click "Create a new filter".
4.  Under Create a Filter, enter notation.com in the "From" area.
5.  Click "Next Step," and set the checkbox for "Never send it to Spam."
6.  Click the "Create filter" button.

If you have followed these steps and still cannot find emails from notation.com, please let us know at our online Support Desk  so that you can check via the internet for the answer.  If you have not received your purchase-related emails, any other email from us will also likely be blocked as well.




Article Details
Article ID: 101
Created On: 16 Oct 2010 05:48 PM

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